A Message to our Guests

Powerscourt Hotel & Spa ensures the Highest Standards of Cleanliness & Sanitisation

May 2020

The health and safety of our guests and team members is – and always will be – our number one priority. As such, all Powerscourt Hotel Team Members have received specific training on Covid-19 protocols, particularly for teams with frequent guest contact including Housekeeping, Food & Beverage, Hotel Operations, and our Spa facility.

We want to reassure you that we are closely following the guidance and procedures of the World Health Organisation and the Irish Health Services Executive (HSE) regarding Covid-19, to support the health, safety and well-being of our guests, Employees and our Community.

The hotel has implemented a new multi-pronged platform of increased safety measures, which includes enhanced technology and protection for our guests and team members which is overseen by our Covid-19 Committee made up of Senior Hotel Management.

Our Team

We are supporting our hotel team, and their own health, safety and knowledge, as these are essential to an effective cleaning programme to ensure all our guests can be assured of the highest level of comfort and service throughout their stay.
Here are some ways we are supporting our team:

  • Prior to returning to work, all employees will complete online training in line with our return to work safety protocol to include enhanced Covid-19 awareness with certification a prerequisite to a return to the workplace.
  • Ongoing training: Our employees will receive training on housekeeping, hand hygiene and Covid-19 protocols introduced within the hotel.
  • Hand hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses. In our daily hotel and departmental meetings, we have always emphasised this point, but now more than ever, bring to the absolute forefront the necessity of this simple act. It is so important for their health and that of our guests.
  • Real time information: The hotel’s Corporate and Regional teams are on standby 24/7 to support our Covid-19 committee and hotel staff and to coordinate with local and regional authorities.
  • Cleaning products and protocols: A cleaning and frequent sanitising program for all public areas and high touch points is in place throughout the hotel. We use industry leading cleaning and sanitising products and protocols mandated by Irish and European authorities that have been approved for use against viruses, bacteria, and other pathogens.
  • Our Team Members are trained and briefed to report all guests presenting Covid-19 symptoms on property to the Covid-19 committee. This allows us to take immediate action to assess their medical condition and ensure guests can isolate in their room or be referred to a medical facility for further assessment.

Measures and Protocols

Visible floor markings and signage are used throughout the hotel to safely guide our guests. During peak times, a dedicated staff member will assist to ensure social distancing is being adhered to.

The frequency of cleaning has been expanded in all public spaces with approved disinfectants including front desk counters, guest service desks, elevators, door handles, handrails and public washrooms by our dedicated team every 60 minutes.
Only four guests will be permitted per elevator at any one time.

Hand sanitiser dispensers are placed throughout the hotel at guest and employee entrances as well as high-contact areas such as the hotel lobby, restaurant and lounge entrances, meeting and event spaces, elevator landings, pool, and gym areas. Hand sanitiser will also be provided in guest rooms and for employees working in back of house areas.

Appropriate Personal Protective Equipment (PPE) is worn by all employees based on their role and responsibilities and in adherence to Irish authorities’ regulations and guidance. We will also be providing PPE amenity kits in our rooms and to guests arriving to the property as required.

Our hotel will ensure all guests and employees are adhering to physical distancing standards by standing or sitting at least 2 metres away from others throughout all areas of the hotel for periods of over 15 minutes.

The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange is optimised

Guest Check-in and Out

On arrival to the hotel we would ask that all guests make use of our complimentary self-parking. Valet parking will not be available at this time.

Where possible we will ask guests to check-in via the Marriott Mobile application reducing time for interaction at the Front desk. This application also allows guests the option to utilise their smartphone as a room key. Additional amenity and service requests can be made using the chat option via the Marriott Mobile App.

Protective screens are in place at our reception desk for guest registration and where possible, our reception team will use every other station to adhere to social distancing measures. 

Hand sanitiser and face masks are made available from reception for guest use.

Contactless payment options and email receipts will be encouraged. When this is not possible payment terminals will be sanitised between transactions.

Room Key cards will be sanitised after each use.

Bedroom and Amenities

In light of measures required to minimise hard surface touch points in our bedrooms, steps have been taken to remove or modify various standard items from the rooms.

Our in room dining menu and guest directory are displayed on your television only. Non-essential items such as pen and pad, collateral and menus have been removed from the guest room. Should you require additional amenity items, these can be delivered promptly to your guest room by contacting our guest services team.

We have removed our minibar offering; however, the refrigerator may be used by our guests to store personal items.

In-room dining is delivered by employees wearing protective equipment and will use a touchless process whereby contact between our guests and employees is minimised.

Removing non-essential amenities from your guest room allows our Housekeeping team, equipped with approved products and PPE to complete a thorough cleaning and sanitisation of all areas of your bedroom.

All bed linen and towels are washed at high temperature exceeding the guidelines provided by the Health Service Executive.

Food and Beverage offering

In order to respect social distancing measures our food and beverage facilities have been modified to ensure a minimum two-metre distance between tables and we are only able to accept 30 percent of the restaurant’s normal capacity, advance dining reservations are therefore required.

We are encouraging the use of credit & debit card payment, or room charge within our outlets.

We will have single use disposable menus. All tables and seating areas will be sanitised after each party has left. All dishes are fully prepared and served to your table from the kitchen.

Buffet/self-serve food service have been discontinued at this time. A limited offering at breakfast of individually wrapped continental items will be available.

Bar Service will be offered from the Sugar Loaf Lounge where table service will be in operation.

ESPA at Powerscourt

The hotel gym and pool will be open between 7am - 8pm with the following processes:

  • Guests will be asked to change into their swimming attire in their bedroom, changing facilities in the pool and gym area will be closed.
  • A pool attendant will provide towels from the sign in desk on arrival.
  • There are toilets located at the pool level.
  • Social distancing will be in operation and the number of guests using the facility at the same time will be controlled.
  • Guests will be asked to self-regulate social distancing on gym equipment.
  • While the facility will be regularly cleaned and sanitised, we will ask guests to disinfect gym equipment before and after use
  • Guests will return to their room in their robes and slippers after swimming.

Children’s hours in the pool will be as follows:
Morning 9am -12am / Evening 3pm- 6pm

In response to the current global health concerns related to Covid-19 and based on the latest Irish Government directive, ESPA Spa and its facilities, including the swimming pool and gym, are temporarily closed. We are working closely with ESPA to develop a basis for reopening safely for our customers and ESPA team. A reopening date will be advised as soon as is practical.

What you can do to help

  • Should you present with any symptoms of Covid-19 or feel unwell during your stay we kindly ask that you stay in your bedroom and contact our Front Desk team by dialling “0”. We will arrange for a Doctor to contact you and they will provide further instructions.
  • If you have any questions or concerns you can contact the front desk by phone and ask to speak to the manager on duty.