Powerscourt Hotel & Spa ensures the Highest Standards of Cleanliness & Sanitisation
The health and safety of our guests and team members is – and always will be – our number one priority. As such, all Powerscourt Hotel Team Members have received specific training on Covid-19 protocols, particularly for teams with frequent guest contact including Housekeeping, Food & Beverage, Hotel Operations, and our Spa facility.
We want to reassure you that we are closely following the guidance and procedures of the World Health Organisation and the Irish Health Services Executive (HSE) regarding Covid-19, to support the health, safety and well-being of our guests, Employees and our Community. We are delighted to advise that we have secured our Covid 19 Safety Charter from Fáilte Ireland. The Safety Charter demonstrates that we are operating in line with current Government public health advice and with safety and cleaning protocols in place. This Charter is designed to give comfort and reassurance to our valued guests and associates that we are ready to re-open safely.
The hotel has implemented a new multi-pronged platform of increased safety measures, which includes enhanced technology and protection for our guests and team members which is overseen by our Covid-19 Committee made up of Senior Hotel Management.
Our Team
On arrival to the hotel we would ask that all guests make use of our complimentary self-parking. Valet parking will not be available at this time.
We are supporting our hotel team, and their own health, safety and knowledge, as these are essential to an effective cleaning programme to ensure all our guests can be assured of the highest level of comfort and service throughout their stay.
Here are some ways we are supporting our team:
- Prior to returning to work, all employees will complete online training in line with our return to work safety protocol to include enhanced Covid-19 awareness with certification a prerequisite to a return to the workplace.
- Ongoing training: Our employees will receive training on housekeeping, hand hygiene and Covid-19 protocols introduced within the hotel.
- Hand hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses. In our daily hotel and departmental meetings, we have always emphasised this point, but now more than ever, bring to the absolute forefront the necessity of this simple act. It is so important for their health and that of our guests.
- Real time information: The hotel’s Corporate and Regional teams are on standby 24/7 to support our Covid-19 committee and hotel staff and to coordinate with local and regional authorities.
- Cleaning products and protocols: A cleaning and frequent sanitising program for all public areas and high touch points is in place throughout the hotel. We use industry leading cleaning and sanitising products and protocols mandated by Irish and European authorities that have been approved for use against viruses, bacteria, and other pathogens.
- Our Team Members are trained and briefed to report all guests presenting Covid-19 symptoms on property to the Covid-19 committee. This allows us to take immediate action to assess their medical condition and ensure guests can isolate in their room or be referred to a medical facility for further assessment.
Measures and Protocols
Hand sanitiser dispensers are placed throughout the hotel at guest and employee entrances as well as high-contact areas such as the hotel lobby, restaurant and lounge entrances, meeting and event spaces, elevator landings, pool, and gym areas. Hand sanitiser will also be provided in guest rooms and for employees working in back of house areas.
Guest Check-in and Out
Where possible we will ask guests to check-in via the Marriott Mobile application reducing time for interaction at the Front desk. This application also allows guests the option to utilise their smartphone as a room key. Additional amenity and service requests can be made using the chat option via the Marriott Mobile App.
Hand sanitiser and face masks are made available from reception for guest use should they need them.
Contactless payment options and email receipts will be encouraged. When this is not possible payment terminals will be sanitised between transactions.
Room Key cards will be sanitised after each use.
Bedroom and Amenities
Our in room dining menu and guest directory are displayed on your television only. Should you require additional amenity items, these can be delivered promptly to your guest room by contacting our guest services team.
Food and Beverage offering
We are encouraging the use of credit & debit card payment, or room charge within our outlets.
Swimming Pool and Fitness Studio
The hotel gym and pool will be open between 07.00am to 9.00pm daily with the following processes:
- Family swimming times can be booked via espa@powerscourthotel.com
- A pool attendant will provide towels from the sign in desk on arrival.
- There are toilets located at the pool level.
- Children’s hours in the pool will be as follows: Morning 9:00am -12.00pm / Evening 3:00pm- 6:00pm and must be booked in advance.
ESPA at Powerscourt
ESPA at Powerscourt has reopened to Hotel guests. Please see below what to expect as you enjoy some relaxing time with us.
ESPA
• The Spa Opening hours are 07.00am to 9.00pm daily.
• The Hammam Suite and Hot Pool are available for guest use, with a maximum capacity of four guests at any one time.
• Our ESPA changing rooms on level one are open, however we request that guests change for their swim time or spa treatment in their guest room and arrive to ESPA in their hotel provided robe and slippers.
• Our Spa Reception team will welcome you upon arrival and ensure we have received your digital consultation card should you have a treatment booked.
Treatments
• The therapist will meet you at the Spa Reception and bring you directly to the treatment room for your treatment.
• No cash payments will be accepted. All payments will be collected via room charge, credit/debit card or a relevant gift card. There is also an opportunity to pay in advance of your treatment via a secure payment system.
If you have visited before, you may note other small changes to our normal facilities. We have endeavoured to keep the spa relaxing and enjoyable.
We would like you to relax during your visit and immerse yourself into the Spa Experience. For this reason, we have taken extra measures to safeguard our guests prior to arrival. We kindly ask the following:
For the safety of our guests and staff, if you or a member of your household has developed any of the following symptoms; Cough, Fever, Breathlessness, Sore Throat, Headaches within the last 7 days (prior to your Hotel/Spa visit) please contact the Hotel/Spa prior to arrival of your appointment or facility use.
What you can do to help
- Should you present with any symptoms of Covid-19 or feel unwell during your stay we kindly ask that you stay in your bedroom and contact our Front Desk team by dialling “0”. We will arrange for a Doctor to contact you and they will provide further instructions.
- If you have any questions or concerns you can contact the front desk by phone and ask to speak to the manager on duty.